Return Policy
Return & Refund Policy
Effective Date: September 3, 2025
Business Name: Amirlo
Contact Email: amirlobiz@gmail.com
1. Return Window
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase is required (order number or confirmation email).
2. How to Request a Return
To start a return, please email us at amirlobiz@gmail.com with the subject “Return Request – [Your Order Number]” and include:
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Your full name
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Order number
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Reason for return
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Photos (if item is damaged or incorrect)
We will respond within 1–2 business days with return instructions.
3. Return Shipping
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Customer-responsible: You are responsible for return shipping costs unless the return is due to an error on our part (see below).
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We recommend using a trackable shipping service.
4. Sizing Errors – Our Fault
If the sizing issue was caused by us (e.g. you received a different size than ordered, or our sizing chart was inaccurate), we will:
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Offer a free replacement
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Or issue a full refund, including original shipping
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Cover return shipping costs if necessary
Please include clear photos showing the size issue with your return request.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the error was on our side.
6. Non-Returnable Items
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Gift cards
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Final sale items
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Used or damaged items (unless defective upon arrival)
7. Exchanges
If you need a different size or color, please contact us first. In most cases, we’ll treat it as a return + new purchase, unless it's a sizing issue we caused.
8. Contact
Have questions? Reach out to us anytime at:
📧 amirlobiz@gmail.com